# CUSTOMER MANAGEMENT

## Stay connected, stay top of mind
Reduce no-shows and keep customers coming back with easy booking, automated reminders, and follow-ups.

## Tell us your trade to see how Housecall Pro can help

HVAC

Cleaning

Handyman

Electrical

Plumbing

All Trades

## Grow a top reputation for your business
### Build relationships
Stay connected before, during, and after the job to build up trust and referrals.

### Simplify scheduling
Save time and reduce no-shows with online booking and automated reminders.

### Look professional
Give customers a branded portal for updates, payments, and repeat bookings.

Our customers love the communication features.

**RICHARD E**  
ALL OUT CLEANING AND RESTORATION

#### CUSTOMER MANAGEMENT APP
## Easy customer communication
- Live Chat
- Customer Portal
- Automations
- Online Booking

### Stay connected from anywhere with Housecall Pro Chat
Message customers in real time to deliver standout service and turn more leads into jobs.
- Keep customers informed at every step with a single, organized chat thread—available anytime on both web and mobile.
- Review past conversations with chat history to follow up or close open tasks.
- Get photos and videos from customers to diagnose issues faster and [provide estimates](https://www.housecallpro.com/features/estimating-software/).

### An online client portal that puts customers in control
Give customers a simple way to manage scheduling, payments, and communication in one place.
- Provide 24/7 access to view and pay invoices, plus securely store cards for faster checkout.
- Let customers schedule, reschedule, or cancel appointments anytime—no phone tag.
- Make it easy for customers to book new jobs at their convenience with [Online Booking](https://www.housecallpro.com/features/online-booking/).

### Earn trust and referrals with automated communications
Automate texts and emails to confirm bookings, provide updates, and follow up after every job.
- Stay top of mind with custom follow-ups to rebook jobs, request reviews, or thank customers.
- Keep [customers informed with email reminders](https://www.housecallpro.com/features/mailchimp/) and key details about upcoming appointments.
- Send “On my way” texts from a custom messaging number and let customers respond in real time.

### Online booking software that works for your business
Let customers book on their terms—directly from Google, your website, or a shared link.
- Customize your booking page with services, [pricing](https://www.housecallpro.com/features/price-book/) and coverage areas to fit your business needs.
- Share your booking link anywhere—on social media, emails, or [your website](https://www.housecallpro.com/features/websites/)—for instant customer access.
- Avoid scheduling conflicts with real-time availability updates and direct-to-calendar bookings that keep your schedule current.

## Trusted by 200K+ Pros.
- #### 100 M+
pro jobs completed
- #### 35 %
avg. pro revenue growth*
- #### 8 +
avg. hours saved per week

## Additional features

### **Invoices**
[Send professional invoices, automate reminders, and offer flexible payment options to get paid faster.](https://www.housecallpro.com/features/invoicing-software/)

### **Scheduling and dispatch**
[Manage your calendar, stay ahead, and update your team and customers in real time.](https://www.housecallpro.com/features/scheduling-software/)

### **Online Booking**
[Give customers the option to book and pay online directly from Google search or your website.](https://www.housecallpro.com/features/online-booking/)

### **Review Management**
[Build your online reputation with tools that make it easy to collect and share customer reviews.](https://www.housecallpro.com/features/review-management-software/)

## Frequently asked questions

### Why use text and email appointment reminder software?
Text and email appointment reminder software reduce no-shows, save time, and keep your schedule organized. Automated alerts track bookings, cut admin work, and improve customer satisfaction.

### How can client follow-up software grow my business?
Automated follow-ups help manage inquiries, bookings, and reminders—saving time and improving customer service, so your team can focus on higher-value work and profits.

### What is appointment reminder software?
Appointment reminder software automates SMS and email reminders, reducing no-shows and saving time. Integrated with scheduling tools, it streamlines bookings, tracks effectiveness, and keeps customers informed.

### With you every step of the way
#### Housecall Pro grows with your business—helping you stay ahead of what’s next at every size and stage.