CUSTOMER MANAGEMENT
Stay connected, stay top of mind
Reduce no-shows and keep customers coming back with easy booking, automated reminders, and follow-ups.
Tell us your trade to see how Housecall Pro can help
HVAC
Cleaning
Handyman
Electrical
Plumbing
All Trades
Grow a top reputation for your business
Build relationships
Stay connected before, during, and after the job to build up trust and referrals.
Simplify scheduling
Save time and reduce no-shows with online booking and automated reminders.
Look professional
Give customers a branded portal for updates, payments, and repeat bookings.
Our customers love the communication features.
RICHARD E
ALL OUT CLEANING AND RESTORATION
CUSTOMER MANAGEMENT APP
Easy customer communication
- Live Chat
- Customer Portal
- Automations
- Online Booking
Stay connected from anywhere with Housecall Pro Chat
Message customers in real time to deliver standout service and turn more leads into jobs.
- Keep customers informed at every step with a single, organized chat thread—available anytime on both web and mobile.
- Review past conversations with chat history to follow up or close open tasks.
- Get photos and videos from customers to diagnose issues faster and provide estimates.
An online client portal that puts customers in control
Give customers a simple way to manage scheduling, payments, and communication in one place.
- Provide 24/7 access to view and pay invoices, plus securely store cards for faster checkout.
- Let customers schedule, reschedule, or cancel appointments anytime—no phone tag.
- Make it easy for customers to book new jobs at their convenience with Online Booking.
Earn trust and referrals with automated communications
Automate texts and emails to confirm bookings, provide updates, and follow up after every job.
- Stay top of mind with custom follow-ups to rebook jobs, request reviews, or thank customers.
- Keep customers informed with email reminders and key details about upcoming appointments.
- Send “On my way” texts from a custom messaging number and let customers respond in real time.
Online booking software that works for your business
Let customers book on their terms—directly from Google, your website, or a shared link.
- Customize your booking page with services, pricing and coverage areas to fit your business needs.
- Share your booking link anywhere—on social media, emails, or your website—for instant customer access.
- Avoid scheduling conflicts with real-time availability updates and direct-to-calendar bookings that keep your schedule current.
Trusted by 200K+ Pros.
100 M+
pro jobs completed
35 %
avg. pro revenue growth*
8 +
avg. hours saved per week
Additional features
Invoices
Scheduling and dispatch
Manage your calendar, stay ahead, and update your team and customers in real time.
Online Booking
Give customers the option to book and pay online directly from Google search or your website.
Review Management
Build your online reputation with tools that make it easy to collect and share customer reviews.
Frequently asked questions
Why use text and email appointment reminder software?
Text and email appointment reminder software reduce no-shows, save time, and keep your schedule organized. Automated alerts track bookings, cut admin work, and improve customer satisfaction.
How can client follow-up software grow my business?
Automated follow-ups help manage inquiries, bookings, and reminders—saving time and improving customer service, so your team can focus on higher-value work and profits.
What is appointment reminder software?
Appointment reminder software automates SMS and email reminders, reducing no-shows and saving time. Integrated with scheduling tools, it streamlines bookings, tracks effectiveness, and keeps customers informed.